Refund policy

Return and Refund Policy

We want you to be happy with your Voltora charger. If something isn't right, here's how returns work.

Return window
You may request a return within 2 days of receiving your order. Contact us on WhatsApp at +961 76 841 368 or by email at alayashqusai@gmail.com within that time so we can confirm the return and arrange collection.

Condition of returned items
To be eligible for a refund, the product must be undamaged, unused, and in fully working condition, and it must be returned in its original packaging with the packaging intact and undamaged. This includes the box, the braided USB-C cable, and any inserts that came with it.

We cannot accept returns where the product shows signs of use, physical damage, bent or broken eject arms, or damage caused by misuse, drops, or liquid. We also cannot accept returns where the original packaging has been torn, discarded, or is missing.

Faulty or incorrect items
If your Voltora arrives faulty or you received the wrong item, message us within 48 hours of delivery with a photo or short video of the issue. We'll replace it or refund you in full, and we cover the cost of return collection.

Refunds
Once we receive the returned item and confirm its condition, we'll issue your refund in cash within 3 business days. Because orders are paid on delivery, refunds are returned by the same method — in cash, arranged through our courier or in person.

Return shipping
Return shipping is paid by the customer, unless the item arrived faulty, damaged in transit, or was sent in error, in which case we cover it